{"id":20163,"date":"2026-06-03T18:36:25","date_gmt":"2026-06-03T18:36:25","guid":{"rendered":"https:\/\/rmimoveis.pt\/mediacao\/?page_id=20163"},"modified":"2026-06-03T19:28:23","modified_gmt":"2026-06-03T19:28:23","slug":"resolucao-litigios","status":"publish","type":"page","link":"https:\/\/rmimoveis.pt\/mediacao\/resolucao-litigios\/","title":{"rendered":"01.MENU2_Resolucao de litigios"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"20163\" class=\"elementor elementor-20163\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fbad0a e-flex e-con-boxed e-con e-parent\" data-id=\"4fbad0a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-909b7e2 elementor-widget elementor-widget-text-editor\" data-id=\"909b7e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"qwen-markdown-heading\"><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">RESOLU\u00c7\u00c3O DE LIT\u00cdGIOS<\/span><\/strong><\/h2>\n<h3 class=\"qwen-markdown-heading\"><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">1. ENTIDADE RESPONS\u00c1VEL<\/span><\/strong><\/h3>\n<div class=\"qwen-markdown-paragraph\"><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">Empresa:<\/span><\/strong><span class=\"qwen-markdown-text\"> RM Im\u00f3veis, Lda.<\/span><br \/><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">Sede:<\/span><\/strong><span class=\"qwen-markdown-text\"> Praceta Ana Os\u00f3rio n.2, 1 esq, 2810-018 Almada<\/span><br \/><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">NIPC:<\/span><\/strong><span class=\"qwen-markdown-text\"> 514255323<\/span><br \/><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">Licen\u00e7a AMI:<\/span><\/strong><span class=\"qwen-markdown-text\"> 13685<\/span><br \/><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">Contacto:<\/span><\/strong><span class=\"qwen-markdown-text\"> domingos.costa@rmimoveis.pt | 914317052<\/span><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-hr\"><hr \/><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<h3 class=\"qwen-markdown-heading\"><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">2. RESOLU\u00c7\u00c3O ALTERNATIVA DE LIT\u00cdGIOS (RAL)<\/span><\/strong><\/h3>\n<div class=\"qwen-markdown-paragraph\"><span class=\"qwen-markdown-text\">Nos termos do Decreto-Lei n.\u00ba 146\/2015, de 30 de julho, que transp\u00f5e a Diretiva n.\u00ba 2013\/11\/UE, do Parlamento Europeu e do Conselho, de 21 de maio, informamos que:<\/span><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-paragraph\"><span class=\"qwen-markdown-text\">Em caso de lit\u00edgio emergente do contrato de media\u00e7\u00e3o imobili\u00e1ria, o consumidor pode recorrer a uma <\/span><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">entidade de resolu\u00e7\u00e3o alternativa de lit\u00edgios de consumo<\/span><\/strong><span class=\"qwen-markdown-text\">, devidamente certificada pela Dire\u00e7\u00e3o-Geral do Consumidor (DGC).<\/span><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-hr\"><hr \/><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<h3 class=\"qwen-markdown-heading\"><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">3. ENTIDADES COMPETENTES<\/span><\/strong><\/h3>\n<div class=\"qwen-markdown-paragraph\"><span class=\"qwen-markdown-text\">Para lit\u00edgios relacionados com servi\u00e7os de media\u00e7\u00e3o imobili\u00e1ria, pode contactar:<\/span><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-paragraph\"><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL)<\/span><\/strong><\/div>\n<ul class=\"qwen-markdown-list\" dir=\"auto\">\n<li><span class=\"qwen-markdown-text\">Morada: Rua J\u00falio de Matos, n.\u00ba 8, 1600-190 Lisboa <\/span><\/li>\n<li><span class=\"qwen-markdown-text\">Telefone: 21 781 15 40 <\/span><\/li>\n<li><span class=\"qwen-markdown-text\">Email: geral@caccl.pt <\/span><\/li>\n<li><span class=\"qwen-markdown-text\">Website: www.caccl.pt<\/span><\/li>\n<\/ul>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-paragraph\"><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">Centro de Arbitragem de Conflitos de Consumo do Vale do Ave<\/span><\/strong><\/div>\n<ul class=\"qwen-markdown-list\" dir=\"auto\">\n<li><span class=\"qwen-markdown-text\">Morada: Rua Dom Paio Peres, 4800-433 Guimar\u00e3es <\/span><\/li>\n<li><span class=\"qwen-markdown-text\">Telefone: 253 421 488 <\/span><\/li>\n<li><span class=\"qwen-markdown-text\">Email: centroarbitragem@cm-guimaraes.pt <\/span><\/li>\n<li><span class=\"qwen-markdown-text\">Website: www.centroarbitragem-consumo.pt<\/span><\/li>\n<\/ul>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-paragraph\"><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Conflitos de Consumo (CIAC)<\/span><\/strong><\/div>\n<ul class=\"qwen-markdown-list\" dir=\"auto\">\n<li><span class=\"qwen-markdown-text\">Website: www.consumidor.pt<\/span><\/li>\n<\/ul>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-hr\"><hr \/><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<h3 class=\"qwen-markdown-heading\"><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">4. LIVRO DE RECLAMA\u00c7\u00d5ES<\/span><\/strong><\/h3>\n<div class=\"qwen-markdown-paragraph\"><span class=\"qwen-markdown-text\">Nos termos do Decreto-Lei n.\u00ba 156\/2005, de 20 de setembro, alterado pelo Decreto-Lei n.\u00ba 371\/2007, de 6 de novembro, e pela Lei n.\u00ba 144\/2015, de 8 de setembro, informamos que:<\/span><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-paragraph\"><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">Livro de Reclama\u00e7\u00f5es Eletr\u00f3nico:<\/span><\/strong><br \/><span class=\"qwen-markdown-text\">Os clientes podem apresentar reclama\u00e7\u00f5es atrav\u00e9s do Livro de Reclama\u00e7\u00f5es Eletr\u00f3nico, dispon\u00edvel em:<\/span><br \/><a class=\"qwen-markdown-link\" href=\"https:\/\/www.livroreclamacoes.pt\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"qwen-markdown-text\">www.livroreclamacoes.pt<\/span><\/a><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-paragraph\"><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">Livro de Reclama\u00e7\u00f5es F\u00edsico:<\/span><\/strong><br \/><span class=\"qwen-markdown-text\">Dispon\u00edvel nas nossas instala\u00e7\u00f5es para consulta e preenchimento, nos termos legais.<\/span><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-hr\"><hr \/><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<h3 class=\"qwen-markdown-heading\"><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">5. PROCEDIMENTO DE RECLAMA\u00c7\u00c3O<\/span><\/strong><\/h3>\n<ol class=\"qwen-markdown-list\" dir=\"auto\" start=\"1\">\n<li><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">Contacto direto:<\/span><\/strong><span class=\"qwen-markdown-text\"> Em primeiro lugar, o cliente deve contactar-nos diretamente atrav\u00e9s dos meios acima indicados (email ou telefone) para tentarmos resolver a situa\u00e7\u00e3o de forma r\u00e1pida e amig\u00e1vel.<\/span><\/li>\n<li><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">Formaliza\u00e7\u00e3o:<\/span><\/strong><span class=\"qwen-markdown-text\"> Caso n\u00e3o seja poss\u00edvel resolver amigavelmente, o cliente pode formalizar a reclama\u00e7\u00e3o atrav\u00e9s do Livro de Reclama\u00e7\u00f5es (eletr\u00f3nico ou f\u00edsico).<\/span><\/li>\n<li><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">Resposta:<\/span><\/strong><span class=\"qwen-markdown-text\"> A RM Im\u00f3veis, Lda. compromete-se a responder a todas as reclama\u00e7\u00f5es no prazo m\u00e1ximo de <\/span><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">15 dias \u00fateis<\/span><\/strong><span class=\"qwen-markdown-text\">.<\/span><\/li>\n<li><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">Resolu\u00e7\u00e3o alternativa:<\/span><\/strong><span class=\"qwen-markdown-text\"> Se o lit\u00edgio n\u00e3o for resolvido, o consumidor pode recorrer a uma entidade de RAL, conforme indicado no ponto 3.<\/span><\/li>\n<\/ol>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-hr\"><hr \/><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<h3 class=\"qwen-markdown-heading\"><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">6. PLATAFORMA DE RESOLU\u00c7\u00c3O DE LIT\u00cdGIOS ONLINE (ODR)<\/span><\/strong><\/h3>\n<div class=\"qwen-markdown-paragraph\"><span class=\"qwen-markdown-text\">Nos termos do Regulamento (UE) n.\u00ba 524\/2013, do Parlamento Europeu e do Conselho, de 21 de maio de 2013, informamos que:<\/span><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-paragraph\"><span class=\"qwen-markdown-text\">Os consumidores podem utilizar a <\/span><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">Plataforma de Resolu\u00e7\u00e3o de Lit\u00edgios Online (RLL)<\/span><\/strong><span class=\"qwen-markdown-text\"> da Comiss\u00e3o Europeia, dispon\u00edvel em:<\/span><br \/><span class=\"qwen-markdown-text\">\ud83d\udc49 <\/span><a class=\"qwen-markdown-link\" href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"qwen-markdown-text\">https:\/\/ec.europa.eu\/consumers\/odr<\/span><\/a><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-paragraph\"><span class=\"qwen-markdown-text\">Esta plataforma permite a resolu\u00e7\u00e3o extrajudicial de lit\u00edgios emergentes de contratos de compra e venda ou de presta\u00e7\u00e3o de servi\u00e7os celebrados online.<\/span><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-hr\"><hr \/><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<h3 class=\"qwen-markdown-heading\"><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">7. LEGISLA\u00c7\u00c3O APLIC\u00c1VEL<\/span><\/strong><\/h3>\n<ul class=\"qwen-markdown-list\" dir=\"auto\">\n<li><span class=\"qwen-markdown-text\">Decreto-Lei n.\u00ba 146\/2015, de 30 de julho (RAL)<\/span><\/li>\n<li><span class=\"qwen-markdown-text\">Decreto-Lei n.\u00ba 156\/2005, de 20 de setembro (Livro de Reclama\u00e7\u00f5es)<\/span><\/li>\n<li><span class=\"qwen-markdown-text\">Lei n.\u00ba 144\/2015, de 8 de setembro (altera\u00e7\u00f5es ao Livro de Reclama\u00e7\u00f5es)<\/span><\/li>\n<li><span class=\"qwen-markdown-text\">Regulamento (UE) n.\u00ba 524\/2013 (Plataforma ODR)<\/span><\/li>\n<li><span class=\"qwen-markdown-text\">C\u00f3digo da Media\u00e7\u00e3o Imobili\u00e1ria (Decreto-Lei n.\u00ba 12\/2013, de 24 de janeiro)<\/span><\/li>\n<\/ul>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-hr\"><hr \/><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<h3 class=\"qwen-markdown-heading\"><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">8. CONTACTOS PARA QUEST\u00d5ES<\/span><\/strong><\/h3>\n<div class=\"qwen-markdown-paragraph\"><span class=\"qwen-markdown-text\">Para qualquer quest\u00e3o relacionada com resolu\u00e7\u00e3o de lit\u00edgios, pode contactar-nos:<\/span><\/div>\n<div class=\"qwen-markdown-space\">\u00a0<\/div>\n<div class=\"qwen-markdown-paragraph\"><strong class=\"qwen-markdown-strong\"><span class=\"qwen-markdown-text\">RM Im\u00f3veis, Lda.<\/span><\/strong><br \/><span class=\"qwen-markdown-text\">\ud83d\udce7 domingos.costa@rmimoveis.pt<\/span><br \/><span class=\"qwen-markdown-text\">\ud83d\udcde 914317052<\/span><br \/><span class=\"qwen-markdown-text\" data-spm-anchor-id=\"a2ty_o01.29997173.0.i22.58fe55fb3guXj6\">\ud83d\udccd Praceta Ana Os\u00f3rio n.2, 1 esq, 2810-018 Almada<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RESOLU\u00c7\u00c3O DE LIT\u00cdGIOS 1. ENTIDADE RESPONS\u00c1VEL Empresa: RM Im\u00f3veis, Lda.Sede: Praceta Ana Os\u00f3rio n.2, 1 esq, 2810-018 AlmadaNIPC: 514255323Licen\u00e7a AMI: 13685Contacto: domingos.costa@rmimoveis.pt | 914317052 \u00a0 \u00a0 2. RESOLU\u00c7\u00c3O ALTERNATIVA DE LIT\u00cdGIOS (RAL) Nos termos do Decreto-Lei n.\u00ba 146\/2015, de 30 de julho, que transp\u00f5e a Diretiva n.\u00ba 2013\/11\/UE, do Parlamento Europeu e do Conselho, de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-20163","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rmimoveis.pt\/mediacao\/wp-json\/wp\/v2\/pages\/20163","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rmimoveis.pt\/mediacao\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rmimoveis.pt\/mediacao\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rmimoveis.pt\/mediacao\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rmimoveis.pt\/mediacao\/wp-json\/wp\/v2\/comments?post=20163"}],"version-history":[{"count":9,"href":"https:\/\/rmimoveis.pt\/mediacao\/wp-json\/wp\/v2\/pages\/20163\/revisions"}],"predecessor-version":[{"id":20248,"href":"https:\/\/rmimoveis.pt\/mediacao\/wp-json\/wp\/v2\/pages\/20163\/revisions\/20248"}],"wp:attachment":[{"href":"https:\/\/rmimoveis.pt\/mediacao\/wp-json\/wp\/v2\/media?parent=20163"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}